Terms and disclaimer

We are an independent equipment-rental audit and recovery service. We review rental agreements, rate sheets, invoices, and related billing records that you provide, and report potential billing discrepancies we identify.

We are not affiliated with, endorsed by, sponsored by, or acting on behalf of United Rentals, Sunbelt Rentals, Herc Rentals, or any other equipment rental provider. Where we name a provider, we do so descriptively, to identify the documents you are sending us.

Identifying a potential discrepancy does not guarantee that you will receive a refund, credit, or any other recovery. Whether an amount is recoverable depends on the terms of your agreement, the evidence available, the facts of the rental, and the timing of any claim.

Many rental agreements limit the period in which a billing question can be raised. We do not control those periods and cannot extend them. Some items we identify may fall outside an applicable window by the time we review them.

We will not contact any rental provider, or take any action on your behalf in connection with a potential discrepancy, without your explicit authorization.

By submitting documents you represent that you are authorized to provide them on behalf of your company, and that doing so does not breach an obligation you owe to anyone else.

The audit is free, whether or not we find anything, and the findings are yours. They include each potential discrepancy we identified, what it appears to be worth, the documents it came from, and whether it appears to remain within a dispute window. You may act on them yourself, with or without us.

If you ask us to pursue a recovery, that work is provided under a separate written engagement. Under it you keep 80% of amounts actually recovered and our fee is the remaining 20% — calculated on cash, credit, or a rate correction you actually receive, and payable out of it rather than in addition to it. The rate is confirmed in writing before we begin. If you recover nothing, you owe nothing.

If you engage us, you sign a letter of authorization permitting us to raise billing questions with the relevant rental provider on your behalf. That authorization is limited to billing matters arising from the documents you provided, and you may withdraw it at any time.

We draft each communication and send it to you first. Nothing is sent to a rental provider until you approve its wording, and you are copied on the correspondence.

So that fees can be calculated accurately, the engagement asks you to share provider statements, credit memos, or corrected invoices relating to items in our findings, for an agreed period after the engagement begins. We use these only to confirm what was recovered.

Where a credit, refund, waiver, or rate correction is received on an item identified in our findings within the period stated in the engagement, our fee applies regardless of who raised it. This is what allows the audit to be free.

Our findings are an operational review of billing documents. They are not legal advice, accounting advice, or a formal audit opinion, and should not be relied on as a substitute for professional advice about your specific circumstances.

We target an initial review within 24 hours of receiving the documents needed to begin. This is a target, not a contractual guarantee.